Patient & Family Advisory Council
St. Elizabeth's Medical Center
St. Elizabeth’s Medical Center’s Patient and Family Advisory Council (PFAC) is the voice of patients and family members in the community who are interested in coming together to provide our healthcare team with constructive advice and feedback to improve our patients’ experiences. They are dedicated to recognizing community needs and helping to develop new services that best meet the expectations of patients and their families.
What is a Patient and Family Advisory Council?
PFACs have been required of all Massachusetts hospitals by the Department of Public Health since October 1, 2010. PFACs are based on the core concepts of dignity and respect, information sharing, participation, and collaboration so that patients, families and providers can develop and enhance mutually beneficial partnerships. Patient and family members may advise the hospital on issues such as patient and provider relationships, research, quality improvement, and patient education on safety and quality.
Who Participates in a PFAC?
Co-chaired by both a patient/family member and a hospital member, St. Elizabeth’s Medical Center’s PFAC consists of representatives from the hospital and current or former patients or family members who represent the community. Together, they can facilitate patient and family participation in hospital care improvement, information sharing, and policy and program development.
What are the Benefits of a PFAC?
Benefits of a Patient and Family Advisory Council include:
- Increased awareness and understanding of the healthcare system
- Advocacy for family, friends and the organization
- Active participation in their own healthcare and self-management
- Transformation of the hospital culture toward patient-family centered care
- Improved patient satisfaction
How Can Someone Become a St. Elizabeth's Medical Center PFAC Member?
The council welcomes current or former St. Elizabeth's Medical Center patients or family members of a current or former patient. Members do not need any special qualifications and will receive any training that may be needed.
To learn more about becoming a Patient and Family Advisory Council member, please contact the hospital.